SHOPPING INFO, TERMS & POLICIES

Returns     Order & order confirmation


ORDERING

Shipping

Normally shipping costs vary a bit depending on the destination. For Sweden all orders over 499 SEK are free of charge and orders in EUR ship free over 60 EUR.

The complete list of regular shipping costs.

Deliveries

We strive to dispatch your order as quickly as possible. If your item is available in stock, you will normally receive it in 3-5 working days.

Payment

Drdenim.com offers payment through Klarna. No fees or surcharges apply.

Withdrawal of order, returns & exchanges

You can cancel your order and return products free of charge within 30 calendar days from the date on which you receive your order. To return an item, use the return waybill and the return form which were included with your parcel. Make sure the form is filled out completely. If you are missing any of these, please get in touch with us. The refund will be processed within 3-5 days after we receive the returned item.

Full Return and Withdrawal Policy

Claims & faulty items

If there’s a problem with your item, please get in touch with us within a reasonable time frame. Please note that we cover items which are inherently faulty but not faults which arise as a result of natural/expected wear & tear.

Online Dispute Resolution

Refunds

Approved returns or claims will be refunded within 30 calendar days of receipt, assuming you have provided us with complete and correct information about your purchase.

Full ordering and payment terms below.


ORDERING AND PAYMENT TERMS

Order & order confirmation

As soon as we have received your order, we will send an order confirmation to the email address provided at the time of order placement. Please check your order confirmation immediately and ensure that all details are correct. If you do not receive an order confirmation, or if anything is unclear or appears incorrect, please contact us as soon as possible. Save your order confirmation for future reference in case you need to contact us regarding your order.

Prices, taxes and fees

Prices listed on drdenim.com are listed in Swedish local currency and include Swedish Value Added Tax of 25 %. No additional charges, other than those listed on your order, will be added when you complete your purchase. Smaller orders are subject to a shipping surcharge. Please note that we do not cover any local customs duties, local VAT on imports or similar fees which may be added to deliveries outside of the European Union.

Pricing adjustments, sales and offers

We reserve the right to rectify pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. We reserve the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Periodic sales and/or campaign offers are valid unless otherwise stated as long as the item is available in stock and/or until the end date is reached under the terms specified in each offer or campaign.

Payment terms

Drdenim.com offers payments through Klarna. Drdenim.com cannot accept any other means of payment. Drdenim.com does not add any charges for payment made via Klarna. Drdenim.com only sells to private persons. If you choose to pay by a Klarna-account belonging to a legal person, you are responsible for all additional costs in this connection and you undertake to compensate us for any and all additional costs that we may suffer in this connection.

For further information about Klarna, please visit www.klarna.com.  

Deliveries

We always strive to deliver your order as quickly as possible. If your item is available in stock, the delivery time is normally 3-5 working days. If any of your items are out of stock but will be re-stocked in the near future, your order will be delivered as soon as all items are available. If stock shortages cause a delay above and beyond seven (7) working days, you will be notified by email. Please note that in the event that you change your mind and wish to return your items or cancel the order, you need to pick up the parcel from your service point and follow our regular return process in order to avoid charges for uncollected parcels. For further details about the return process, see our Return and Withdrawal Policy. You are welcome to contact us if you have any questions concerning deliveries.

All parcels sent within Sweden, Denmark and Finland are shipped via Posten MyPack. Parcels are delivered to your nearest service point with sms notification to the mobile phone number you stated on your order or by paper slip notification to your mail box. You need to show the sms notification or the paper slip at the service point in order to be able to pick up your parcel. Small parcels may be sent directly to your mail box. Drdenim.com reserves the right to charge a fee for uncollected parcels.

All parcels sent within Germany, Norway, France, United Kingdom, Netherlands, Spain, Italy, Portugal, Ireland, Belgium, Austria, USA and Canada are shipped via UPS. Parcels are delivered during office hours, so state your daytime address for the delivery. There will be three delivery attempts, after which the parcels will wait for five days at the pick-up spot before being returned. A fee for undelivered parcels will apply. The parcels can be delivered to a neighbor or company desk if requested - please call your local UPS customer service for more information.

Shipping cost

Sweden: If you place an order which amounts to at least 499 SEK for delivery within Sweden, shipping is free of charge. Orders amounting to less than 499 SEK are subject to a shipping charge of 39 SEK.

Norway: If you place an order which amounts to at least 699 NOK for delivery within Sweden, shipping is free of charge. Orders amounting to less than 699 NOK are subject to a shipping charge of 39 NOK.

Denmark: If you place an order which amounts to at least 499 DKK for delivery within Denmark, shipping is free of charge. Orders amounting to less than 499 DKK are subject to a shipping charge of 39 DKK.       

Finland: If you place an order which amounts to at least 60 EUR for delivery within Finland, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 5 EUR.           

Germany: If you place an order which amounts to at least 60 EUR for delivery within Germany, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.          

France: If you place an order which amounts to at least 60 EUR for delivery within France, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR.

United Kingdom: If you place an order which amounts to at least 55 GBP for delivery within the UK, shipping is free of charge. Orders amounting to less than 55 GBP are subject to a shipping charge of 5 GBP.          

Netherlands: If you place an order which amounts to at least 60 EUR for delivery within the Netherlands, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.

Spain: If you place an order which amounts to at least 60 EUR for delivery within Spain, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Italy: If you place an order which amounts to at least 60 EUR for delivery within Italy, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 9 EUR.

Portugal: If you place an order which amounts to at least 60 EUR for delivery within Portugal, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR.          

Ireland: If you place an order which amounts to at least 60 EUR for delivery within Ireland, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

Belgium: If you place an order which amounts to at least 60 EUR for delivery within Belgium, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 6 EUR.          

Austria: If you place an order which amounts to at least 60 EUR for delivery within Austria, shipping is free of charge. Orders amounting to less than 60 EUR are subject to a shipping charge of 7 EUR. 

United States: If you place an order which amounts to at least 150 USD for delivery within USA, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.        

Canada: If you place an order which amounts to at least 150 USD for delivery within Canada, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD.

 


RETURN POLICY 

Terms

You may return or cancel your order free of charge within 30 calendar days from the date on which you receive your order. You are entitled to return your goods for a full refund by either returning the goods or notifying us within the stated time frame. After the 30 day period, drdenim.com cannot accept cancellations or notifications of return of goods. Your right to return items requires such items to be in pristine original and unused condition. All original labels must remain in place where they were when the items left our warehouse. Drdenim.com reserves the right to make deductions due to decreased value of an item or increased shipping costs.

Drdenim.com covers the return freight charges for your return if you wish to make use of your right to return goods - on the condition that you use our return waybill. The transport risk is always on your account until the items reach our warehouse. This means that you are obliged to pay for the items if they are lost or damaged in transit. Please note that we do not refund any local import duty and/or import Value Added Tax or similar local charges (primarily applicable to deliveries outside of the European Union). The refund will be fully processed within 3-5 days after we receive the returned item.

How to withdraw an order

If you want to withdraw your order, please provide us with notice within 30 days from the date of your receipt of the order by writing to us at support@drdenim.com. You may also exercise your right of withdrawal by filling in and submitting the standard form issued by your local Consumer Rights Authority.

If you have received your order, you shall return the product to Dr Denim as soon as possible and within 14 days from the date of your notice to Dr Denim, at the latest, by following the instructions under the section “How to return an item” below.

How to return an item

To return one or more items, please use our return form, which you will find in your parcel. Please make sure that you state your order number and your name on the return form. Upon returning items, please allow approximately 10 working days for us to register your items. Please observe that we do not accept or collect parcels which are sent by “cash on delivery”. Please see below for further information regarding returns in your country.

Sweden, Denmark & Finland: Returning is free of charge when shipped with PostNord. Use the waybill included in your parcel and drop the return of at any PostNord access point.

Europe including the UK: Returning is free of charge when shipped with UPS. Use the waybill included in your parcel and drop the returning parcel off at your nearest UPS access point. You can find your nearest access point on www.ups.com or by calling your local UPS office.

United States & Canada: Please contact us at support@drdenim.com to get your free return waybill.

Norway: Please contact us at support@drdenim.com to get your free return waybill.

As soon as we receive your return we will process it and confirm it to you by e-mail.

If you’re missing your return waybill, please contact our customer service on support@drdenim.com. Please state your order number when contacting our customer service in order to ensure fast and smooth communication. If you return your item more than 30 days after receipt of delivery, return shipping costs will no longer be free of charge and will be deducted from the refund.

 


TERMS & CONDITIONS

Last Modified: 13 December - 2018

The web site and shop www.drdenim.com (the “Site”) is run by Dr Denim Web AB, a legal entity incorporated in Sweden with company registration number 556901-9697, Kungsgatan 7A, SE-411 19 Göteborg, referred to below as ”Drdenim.com” or ”we/us”.

These Terms & Conditions govern the use of the Site, including the purchase of any products through the Site. You must accept these Terms & Conditions, in full, before using the Site or purchasing any products through the Site. You accept these Terms & Conditions by doing any of the following:

(1) Clicking on or selecting “accept” or “agree” when presented with these Terms & Conditions on the Site;

(2) Registering a user account on the Site; or

(3) Otherwise using the Site or purchasing any products through the Site.

If you are below 18 years of age, you need permission from a parent or guardian to purchase products from the Site. You represent that all personal information provided by you when placing an order or registering a user account are is correct.

Other purchase terms

The Site may contain notices of other terms and conditions, which may be applicable to the purchase of certain products or to all products (which may include payment terms, shipping terms and return policies). All such other terms and conditions are hereby incorporated into, and made a part of, these Terms & Conditions. All references to these Terms & Conditions shall include all such other terms and conditions.

Changes to terms & conditions

We may modify these Terms & Conditions at any time by posting a revised version on the Site. If you have registered a user account on the Site, we may notify you of any modifications using the email address associated with your user account, but we are not obligated to do so. The modified terms will become effective 30 days after they were posted on the Site or if we notify you by email, as stated in the email message. By using the Site or purchasing any products after the effective date of any modifications to these Terms & Conditions, you agree to be bound by the modified terms. We last modified these Terms & Conditions on the date listed at the beginning.

Privacy

Please see our Privacy Notice, which governs the Site and information collected through the Site.

Ordering and payment terms

All purchases are subject to our Ordering and Payment Terms.

Returns and withdrawals

All purchases are subject to our Return and Withdrawal Policy.

User Account

When placing an order with Drdenim.com you will have the opportunity to create a user account. The user account makes it easier for you to place future orders as your personal details are saved to the account, and also allows you to log in to view the current status of your order(s) as well as to view your order and invoice history. You are responsible for maintaining the confidentiality of your user account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to terminate user accounts.

Product descriptions

We attempt to be as accurate as possible in portraying our products. However, we do not warrant that product descriptions or other information on the Site is accurate, complete, reliable, current, or error-free. If a product sold by us is not as described, your sole and exclusive remedy is to return it in unused condition in accordance with our Return and Withdrawal Policy. Without limiting the foregoing, we cannot guarantee that the colors which you see on the Site perfectly reflect the real colors of the products. What you see on your screen is determined, among other things, by the settings on your device, the inherent qualities of your screen as well as natural variation in production.

Transport risk and risk of loss

We cover the transport risk until your order is delivered by the carrier to the shipping address. This means that we are liable in the event that your items disappear before delivery or are damaged in transit. If you notice that the packaging is damaged by the time you pick up or receive your order, please report the damage to the carrier promptly. Such damage must be reported regardless of whether the items are damaged or not.

If your items are damaged or lost during transport, you must notify us within a reasonable time frame and no later than 30 calendar days after the delivery date, in the case of damaged items, or after the scheduled or estimated delivery date, in the case of lost items. If you do not notify us within a reasonable time frame, you are liable for full payment of the order. If you wish to return goods, the transport risk is on your account. For further information about returns, see our Return and Withdrawal Policy.

Claims and faulty items

If you receive a defective product you have the right to file a complaint within three years from the date of delivery - provided that the product was defective at the time of delivery. If you observe a deficiency of the product/products ordered by you, it is important that you – as soon as possible – contact and inform us of in which way you consider the product being faulty. Please note that you must notify us of your claim within reasonable time after discovering the deficiency. If you raise your claim within two months of discovering the deficiency, you have raised your claim within reasonable time. Please contact us on support@drdenim.com.

When we have received information as well as the returned product from you, we will make an assessment of whether the product is defective. Your sole and exclusive remedy for any defects in our products is to obtain a refund in accordance with our Return and Withdrawal Policy as soon as possible, but no later than within 30 days from the day we received the product from you. Please note that you stand the risk of transport of the product to Dr Denim (namely the risk that the product is lost or damaged during the transport)

Reviews and comments

The Site may permit users to post reviews or comments, or to submit suggestions, ideas, comments, questions, or other information. If you post or submit any of the foregoing you represent and warrant that it is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any of the foregoing. We reserve the right (but not the obligation) to remove or edit the foregoing, but we do not regularly review posted content.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THESE TERMS & CONDITIONS, THE SITE AND THE PRODUCTS SOLD ON THE SITE ARE PROVIDED “AS IS.” WE HEREBY DISCLAIM ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE SITE AND THE PRODUCTS SOLD ON THE SITE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, WHETHER ARISING IN CONTRACT, TORT OR OTHERWISE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT EXCEED THE GREATER OF (A) US $100 OR (B) THE TOTAL PURCHASE PRICE OF THE PRODUCTS GIVING RISE TO THE RELEVANT CLAIM.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable law; disputes

These general terms and conditions, and your use of drdenim.com, are subject to Swedish law and any disputes shall be settled by Swedish court of law. In the event of disputes, Dr Denim will follow the National Board for Consumer Disputes’ (“Allmänna Reklamationsnämnden”) proposals for settlement.

In the event of disputes with a business settled in the European Union you may also use the online dispute resolution that is available on the EU website, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

MISCELLANEOUS

Intellectual property

All rights to material featured on the Site, such as trademarks, text, images, graphics, drawings, photographs or other material (collectively referred to as ”content”) belongs to us or our licensors. Duplication, copying, transfer, sale or other forms of use of such content - for commercial as well as non-commercial use - is prohibited without prior written approval from us. This means that you are not permitted to transfer such content to your own web site or copy/spread the content in other ways.

Cancellations

We reserve the right to cancel orders and payments in the event of suspected fraud. All cases of suspected fraud will be monitored manually and reported to the appropriate authorities.

Security

Drdenim.com uses SSL (Secure Socket Layer) which is a protocol for secure data transfer over the Internet (and other networks).

Transfer; Assignment

These Terms & Conditions, and the rights and obligations which result from your purchases on Drdenim.com, cannot be assigned or transferred to other parties by you. We may, however, assign or transfer our rights and obligations under these Terms & Conditions.

Entire Agreement

These Terms & Conditions contain the entire agreement between you and us regarding the subject matter hereof.

Severability

If any of the provisions in these Terms & Conditions is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

Contact Dr Denim

You are always welcome to contact us by the following means:

Email: info@drdenim.com / support@drdenim.com

Phone: +46 (0)31291991

Post: Dr Denim AB, Kungsgatan 7A, 411 19 Göteborg, Sweden

The contact form on the Site: www.drdenim.com/se/contact


PRIVACY NOTICE

Use of personal data

The web shop drdenimjeans.com is run by Dr Denim Web AB, a legal entity incorporated in Sweden with company registration number 556901-9697, Kungsgatan 7A, SE-411 19 Göteborg, referred to below as ”drdenimjeans.com” or ”we/us”. We, Dr Denim Web AB, running the drdenimjeans.com web shop, will handle your personal data. Dr Denim, in this context, means the group of associated companies which includes Dr Denim Web AB. The primary purpose of using your personal data is for us to be able to fulfil our obligations towards you as a customer of ours, partly by personalizing our website. Your personal data may also be used to provide you with relevant information and offers from us. This means that Dr Denim will use your data for marketing purposes. The information which we will use is primarily the data you provide when creating a user account with drdenimjeans.com and/or make a purchase. By approving these terms, you agree to allow us to use your data as explained above. According to § 26 Personal Data Act (“personuppgiftslagen”) you have the right to once annually obtain from us, free of charge, information about which of your personal data we have on record, how the data is being used and wherefrom it was obtained. Such requests are to be made in writing. You also have the right to request correction of erroneous personal data as well as withdraw any previous agreements concerning use of your personal data. Drdenimjeans.com processes your personal data with utmost caution and guarantees that your data will only be used by Dr Denim. Dr Denim will not, without your prior approval, pass on your data other than where required by law, if necessary in relation to your purchase of a product or service from Dr Denim or if Dr Denim deems it necessary to protect and defend rights or property belonging to Dr Denim.

Data use for marketing purposes

Data which you submit directly or indirectly to Dr Denim may be used for marketing purposes and to ensure that the content and services provided by us and our partners suit you and your interests.

Cookies

A cookie is a file which enables our site to identify a visitor. The cookie is saved in your device (e.g. smart phone, tablet or computer) in order to identify you when you return to the site. We use so-called session cookies which are temporarily stored in the memory of your device in order to facilitate your use of drdenimjeans.com. By setting your device to allow cookies, you agree to receive cookies from drdenimjeans.com. You have the option to decline cookies and you can also withdraw your consent to receive cookies by disabling the use of cookies on your device. Doing so may cause drdenimjeans.com to malfunction during your visit.